I will be covering Different Customers and how to Handle them.
The first customer we will talk about is the
A slight mistake had made a customer mad.
How to handle this situation- Let the customer finish talking, don’t interrupt.
Be firm yet polite or else they may not be happy.
Demanding Customer- This is a customer who wants more than you are willing to offer.
How to handle-be firm, yet polite, be professional and avoid being to accommodating, but don’t be rude to them.
Passive Customer- The customer who listens to you. Is quite meek and extra polite. They will sound apologetic when complaining to you.
How to handle- Listen carefully to what they have to say, sound professional and don’t brush them aside, and try to gain their confidence. Change their perspective-show them you understand and that you will help them.
Tips for Good Customer Service
Identify and anticipate their needs. Customers don’t just buy products and services; they buy good feelings and solutions.
Make the customers feel important and appreciated.
Do not mulit task!
Avoid rushing or doing too many things at once (this makes the customer feel they are not important, acknowledge all of your customers, if you are taking care of one-tell the others that you will be right with them) Smile!
Apologize a little more than they expect.
Use positive verbal and body language.
Smiles-The longest word in the world is between 2 s’s
Use this wisely and it will take you the distance.
Win with the right customers and in the end, you’ll be more productive and profitable for it.
This is the end to my Customer Service Series I hope you got some Great Customer Service training. This is the exact blue print that I used to train my new employees for almost 5 years.
Please leave me a comment about what you learned as well as a LIKE!
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