Posts Tagged ‘customer service training’

 

March 25th, 2012

Are You Born With Customers Service Skills? Series#4


Hi And Welcome!
Today I have series #4, the final in my Customer Service Training.
Are You Born With Customers Service Skills?
You Can Watch The Video Here
YouTube Preview Image

I will be covering Different Customers and how to Handle them.
The first customer we will talk about is the

Angry Customer
A slight mistake had made a customer mad.
How to handle this situation- Let the customer finish talking, don’t interrupt.
Be firm yet polite or else they may not be happy.

Demanding Customer- This is a customer who wants more than you are willing to offer.
How to handle-be firm, yet polite, be professional and avoid being to accommodating, but don’t be rude to them.

Passive Customer- The customer who listens to you. Is quite meek and extra polite. They will sound apologetic when complaining to you.
How to handle- Listen carefully to what they have to say, sound professional and don’t brush them aside, and try to gain their confidence. Change their perspective-show them you understand and that you will help them.

Tips for Good Customer Service

Identify and anticipate their needs. Customers don’t just buy products and services; they buy good feelings and solutions.

Make the customers feel important and appreciated.

Do not mulit task!
Avoid rushing or doing too many things at once (this makes the customer feel they are not important, acknowledge all of your customers, if you are taking care of one-tell the others that you will be right with them) Smile!
Apologize a little more than they expect.

Use positive verbal and body language.
SMILE :)

Smiles-The longest word in the world is between 2 s’s
Use this wisely and it will take you the distance.

Win with the right customers and in the end, you’ll be more productive and profitable for it.

This is the end to my Customer Service Series I hope you got some Great Customer Service training. This is the exact blue print that I used to train my new employees for almost 5 years.
Please leave me a comment about what you learned as well as a LIKE!

If you would like more information on how I Love What I Do & DO What I Love Sign in Right Above Now
See You There!

I am committed to Helping as many people as possible release that Amazing Potential Inside of them.
Chery Schmidt
Internet Marketing Coach
Home Business Mentor

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Posted in Baby Boomers, chery schmidt, entrepreneurs, Home Based Business, home based business opportunity, making money online, Online Entrepreneurs, succeed online, Successful Home Basd Business, The ultimate game plan for online entrepreneurs, ways earn money, work from home, Your Home Based Business, your purpose in life | 1 Comment »

March 24th, 2012

Are You Born With Customer Service Skills? Series #3


Hi and Welcome,

I have been doing a Series->Are You Born With Customer Service Skills?
The first one was Who Are Customers
#2 Interacting With You Customers

Today I have Series #3 of My Customer Service Training.

Types of Customers.
I also put a video together you can watch that here.
Lets get started!

YouTube Preview Image
The first type of customer I will talk about is the Internal Customers-
Anyone in your organization, this is anyone who you work with.
The second type is the External Customers-
This is anyone who comes into your life.

When a moment of truth for a customer has been a negative experience,
it becomes a Moment of Misery.

1 dissatisfied customer is 1 to many. It is like a cock roach they multiply fast!
On the other hand, when the interaction has been extremely positive,
it becomes a Moment of Magic for the customer :) They will do business with you again.

Customer Service Skills-Complaint Handling
Appreciate/ Thank the customer for sharing the complaint, Always acknowledge their concerns.

Apologize/ for the error, mistake or inconvenience. Not just with words, but body language with utmost professionalism.

Listen Actively/ Nod from time to time, showing interest. Don’t interrupt just let them talk. Pay attention and nod accordingly. Make sure you understand and if you do not ask them to repeat themselves respectively.

Show Empathy/ Put yourself in their shoes, feel what they are feeling and respond accordingly.

Get to the root of the problem, and solve it, ask them if you took care of the problem.

If not, let them know you will find their answers and get back to them with the solution.
Set up an appointment with them when you will meet again.

Remember to never take a complaint personally, they don’t know you, they are just here to get service from you.

I have been in the Customer Service Industry My Whole Life, and I would Love to work with you personally. Since I started working from home I have been using all of these skills that I have been teaching and it has helped to attract wonderful people into my life everyday. I am committed to helping as many people as I can to achieve their amazing potential inside of them. If you would like to learn how I love what I do & do what I love I would love to share my secrets with you.

Go ahead and sign in above
I will see you there, I am looking forward to having long wonderful friendship with you.

Chery Schmidt
Internet Marketing Coach
Home Business Mentor

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Posted in Baby Boomers, Business owner, chery schmidt, entrepreneurs, Home Based Business, home based business opportunity, making money online, Online Entrepreneurs, succeed online, Successful Home Basd Business, The ultimate game plan for online entrepreneurs, work from home, Your Home Based Business | No Comments »

March 22nd, 2012

Are You Born With Customer Service Skills? Series #2


Hi There and Welcome!

Yesterday I started my series- Are You Born With Customer Service Skills? The 1st Series was- Who are your customers? Today in Series #2, I am going to cover Interacting with your Customers.
Of course I also did a video for you to watch.

So Lets go ahead and get started :)

YouTube Preview Image

All Interactions With Our Customers Is Customer Service
Anything you do….

It is your ability to provide service the way they want and expect it.
So Treat everyone with the respect and individuality, make them feel welcome and important.

Treat your customers right and they will come back, make it memorable, make them comfortable.

Some Idea’s here in the customers service training :

Always greet them with a Smile, making yourself presentable/ well groomed, make eye contact when speaking with a customer. (This projects confidence) Have a Great Attitude, don’t be Grumpy. Be a Great listener and show interest in what they are saying, to be knowledgeable about what is going on with your business. Remember to always thank them for their time and invite them to take advantage of a special offer that you may have, (a free report, a webinar, you have to have an offer of some kind to draw their attention to. Leave them with a Great Impression!! Perhaps it is just your smile!

Make them remember you as their #1 choice to come to for answers and solutions to their problems.

Do not ever argue with your customer, listen to them, actually pay attention to what they are saying, talk nicely, probe and invite idea’s to get them talking.

There are Good, Bad and Excellent Customer Service

Good Service- when the customer gets treatment that meets their expectations
Bad Service- when a customer gets treatment less than they expected
Excellent Service-when a customer gets more than they expected.

Let’s meet their expectations, understand their needs and wants, be a good listener, make them feel comfortable and important, lets exceed their expectations.

The best marketing is word of mouth. Be the yes person, give them what they want. If they complain, show them that you care, find out the cause of their frustration. Make sure they are in a better mood before you let them go.

I have been in the Customer Service Industry My Whole Life, and I would Love to work with you personally. Since I started working from home I have been using all of these customer service skills that I have been teaching and it has helped to attract wonderful people into my life everyday. I am committed to helping as many people as I can to achieve their amazing potential inside of them. If you would like to learn how I love what I do & do what I love I would love to share my secrets with you.

Sign in and I will see you there, I am looking forward to a long wonderful friendship.

Chery Schmidt
Internet Marketing Coach
Home Business Mentor

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Posted in Business owner, chery schmidt, entrepreneurs, making money online, online business success, Online Entrepreneurs, Prosperity, purpose in life, succeed online, Successful Home Basd Business, ways earn money, work from home, Your Home Based Business | 4 Comments »

March 21st, 2012

Are You Born With Customer Service Skills? Series #1


Welcome!

Today I am going to start my series on customer service skills.

There is also video for you to watch as well Lets get started!

Are You Born With Customer Service Skills?

This is a great question! When I was a bar manager I took customer service very serious.

When I hired a new staff member, they had to complete a customer service training course with me.

I am going to be answering this question in a series of videos.

In today’s article I am going to cover->

Who are customers?

These are the most important person in any business.
Customers are not just money, they are human beings.
Treat them with respect.
They are the life blood of any business.
Your customers are your biggest asset.
You get paid because they bring in cash.
The customer will go where they receive the best attention.
You want to be their choice, the one to do business with.
A dissatisfied customer will tell 8-10 people abut their problem.
Most People will do business with you again if their problems are
resolved in their favor.

So you had better take extra time to make them satisfied.
Make them feel special and important.
Pay attention to their needs and wants, give them you full attention,
Don’t give them the impression that you would rather be some place
else. Leave them with a positive feeling about themselves.

Do not talk about yourself, this is all about becoming so
interested in them that they want to share everything with you.

These are the qualities that are important to your customer
Accuracy
Freindliness
Efficiency
Courtesy
Honesty
Your customers will surely leave you behind without all of these in place.

I hope this gave you some great insights on who your customers are and you are on your way to learning these customer service skills needed to run a Successful business.
In the next video I will cover interacting with your customer.
See You there.

I found myself a Community of Entrepreneurs who have helped me take back control of my life when I took my search online after I lost my JOB as a bar manager.
If you would like more information, go ahead and sign in above!

See You On The Other Side!

I also do One On One Mentoring for those who would just like to
learn how to market online and get found by the search engines.

Go ahead give me a call and lets see how I can help.

Chery Schmidt
Internet Marketing Coach
Home Business Mentor

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Posted in Baby Boomers, chery schmidt, entrepreneurs, Free Report, Home Based Business, home based business opportunity, making money online, online business success, Online Entrepreneurs, Prosperity, purpose in life, succeed online, The ultimate game plan for online entrepreneurs, ways earn money, work from home, Your Home Based Business | No Comments »